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  2. Submit a request
Submit a request

Please fill out the form below to submit your inquiry.
Upon review, our Customer Support team will contact you via email.
*Please note that depending on the nature of your inquiry, it may take some time for us to respond. Thank you for your understanding.

Fields marked with an asterisk (*) are required.

お問い合わせ内容の詳細を入力してください。サポートスタッフのメンバーができるだけ早く対応いたします。

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    We will respond to your inquiry via email within 3 business days (excluding weekends and holidays).
    If you do not receive a response from our Customer Support team within this timeframe, please check the following:

    • Our reply email may have been filtered. Please check your "Spam" or "Junk" folder.
    • The email address you registered might be incorrect. Please verify your registered email address.
    • If you are using a domain filtering or spam protection service, please configure your settings to allow emails from "@mail.online.aniplex.co.jp".
    • After verifying the above, please submit your inquiry again using this form.

    Handling of Personal Information

    • If you are under 13 years old, please read this together with your parent or guardian.
    • Aniplex Inc. (hereinafter referred to as "the Company") will only use the personal information provided on this page to respond to your inquiry and will not use it for any other purpose.
    • The Company will take necessary measures to protect the provided personal information from leakage, loss, or unauthorized access.
    • The Company may outsource the processing of personal information to a third party to handle tasks related to the aforementioned purpose. In such cases, we will require the third party to manage the personal information with the same or higher standard of strictness.
    • Personal information that has fulfilled the above purpose will be safely and promptly disposed of in an unrecoverable format.
    • Please click here to view our Privacy Policy.

    Important Notes

    • The response email sent by the Company is intended solely for the recipient. Please refrain from reproducing, distributing, or making secondary use of any part or all of the email without our permission.
    • We review inquiries during our operating hours: 10:00 AM - 10:00 PM JST on weekdays (excluding weekends, holidays, and New Year's holidays).
    • Please note that depending on the nature of your inquiry, it may take some time for us to respond, or we may not be able to provide a response.
    • For security and computer virus prevention, attached files to inquiries may be discarded without being opened under certain circumstances.
    • The personal information you register will only be used to provide support regarding your inquiry. It will not be used for any other purpose.